The colossal mistake

We arrived at Bayswater Jayco yesterday to pick up our new caravan to discover they built us the wrong one!!! Yep, they built us the Jayco standard instead of the Jayco Outback. Not happy Jan!! After umpteen apoligies, red faces, and their complete admittance that it was their error and entirely their repsonsibility, they offered us one of their stock vans (valued at $15,000 more!!) but we had none of it. It's not our van! So we came to an agreement. Jason suggested that we take the van they built for us (ie the wrong van) and once they build us the correct van they deilvier it to wherever we happen to be at that time around the country, and we swap over, at NO COST TO US. They obliged. So although we are unimpressed with the situation, we are satisifed with the solution (and they van we end up with will be the 2011, not the 2010 model). And they gave us a few extras to sweeten the situation (about $1000 worth).

Here are some photos of us stocking the van at Storage King....